Tackling domestic abuse - innovative approaches by councils and partner organisations

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Social Finance, on behalf of the LGA, has produced 12 case studies showcasing some of the innovative approaches taken by councils and partner organisations, to tackle domestic abuse before and during the COVID-19 pandemic.


Domestic abuse has a devastating effect on families, children and our local communities. That is why a commitment to continue to work together to tackle domestic abuse remains a top priority for councils.

The pandemic has meant that many in our community have felt even more trapped in homes with abusers. The home should be a safe place for everyone, but for some – it has been a place of fear and danger. We know the National Domestic Abuse Helpline (0808 2000 247) and wider domestic abuse support services have seen a huge increase in the number of people accessing their services and reaching out for help. Councils also saw a similar increase in those reaching out to local domestic abuse services.

At the height of the pandemic, councils were working hard to ensure that domestic abuse victims knew that help was still available, and that stay-at-home restrictions did not apply to those who feared domestic abuse. Councils and their partners have worked hard to deliver support and a variety of services to people experiencing abuse, at a time where our services were under incredible pressure, capacity was stretched, and we had to shift to remote working.

Having good communication between the council, domestic abuse support services, the police, health services and the wider community has been the cornerstone of improving the response to domestic abuse. There’s still more to be done and improvements still to be made, but where we see these examples of best practice, it is our responsibility to share that and prompt more joined-up working.

I’m therefore pleased to announce that Social Finance, on behalf of the LGA, has produced 12 case studies showcasing some of the innovative approaches taken by local authorities and partner organisations, to tackle domestic abuse before and during the COVID-19 pandemic. The ambition for these case studies is to share and disseminate best practice from across local government nationally to support locally led solutions.

This is a crucial time for councils, as they prepare for the new statutory duty to help deliver accommodation-based support services for domestic abuse victims and children. The Domestic Abuse Act introduces important measures which will help to raise awareness of domestic abuse and will go some way to providing additional support to domestic abuse victims, whilst also helping to challenge perpetrator’s behaviour.

To effectively achieve significant reductions in instances of domestic abuse, we need to be able to offer victims and survivors a range of support packages. There needs to be an equal focus on, and funding for, prevention and early intervention measures that aims to prevent domestic abuse happening in the first place. Going forward, we will continue to work with the Government, the Domestic Abuse Commissioner, councils, domestic abuse services and partners to help transform the response to domestic abuse.

We would like to thank all the councils and their partners who shared their experiences and examples of best practice. I hope you find these case studies useful.

Cllr Nesil Caliskan, Chair of the LGA’s Safer and Stronger Communities Board

Social Finance
Social Finance is a not for profit organisation that partners with governments, service providers, the voluntary sector and the financial community to find better ways of tackling social problems in the UK and globally.

Key themes identified in the case studies

Multi-agency working

Multi-agency working between the police, health, housing, the fire brigade and the third sector was valued by all the local authorities included in the case studies, through either joint governance arrangements, operational integration and/or sharing of data to inform strategic and operational decisions.

Local authorities also highlighted the benefits of multi-agency working at an operational level, particularly when taking a whole family approach to supporting victims and survivors; having a mix of professional expertise and experience ensured the needs of victims and survivors could be met effectively.

All local authorities suggested that effective multi-agency working was a key plank in any successful approach to tackling domestic abuse and supporting victim and survivors.

Engagement with victims and survivors

Councils recognised that engagement with victims and survivors is absolutely key to informing and co-producing domestic abuse strategies, service specifications and communication campaigns. Understanding the needs of victims of survivors has been essential to ensuring that services are inclusive and accessible, especially for those from minority groups.

Councils highlighted that they had a greater understanding through engagement with victims and survivors, noting that domestic abuse cannot be tackled in isolation, as it can be part of a much wider complex picture of need and intersectionality.

Some councils have sought to embed the voices of victims and survivors within their governance process, such as Hertfordshire County Council. Their intention is to create a ‘shadow board’ - made up of victims and survivors which they believe will ensure high quality provision throughout and evolving to the needs of victims and survivors are met.

Raising staff awareness and upskilling practitioners beyond specialist domestic abuse 

Local authorities noted that awareness and understanding of domestic abuse should be, as highlighted in Central Bedfordshire, ‘everyone’s business’.

Many councils identified that their strategies to tackle domestic abuse needed to go beyond providing domestic abuse support services, but instead embed an awareness across all services and staff to ensure effective prevention, identification and intervention. This has involved a number of different approaches either through e-learning, staff training and training dedicated champions within the local authority, as-well as, those in the community.

Councils have also taken targeted approaches, recognising that some staff roles could place them in a prime position to spot signs of domestic abuse, such as housing operatives carrying out repairs in people’s homes, or staff treating patients in Accident and Emergency.

Councils have also upskilled practitioners more directly involved with families to be more confident in recognising and discussing domestic abuse where they think it may be present. This has included feeling confident to encourage disclosures from victims and survivors who are suffering from domestic abuse or, challenging the perpetrator on their behaviour.

Data and information sharing

Councils highlighted that information sharing and understanding/analysing locally available datasets was essential for improving their local approaches to domestic abuse, from understanding where there was under-reporting of incidents across different services or specific localities, to sharing family context to informing multi agency case reviews.

Gathering the necessary data has enabled local authorities to prioritise resources, manage risk and better meet the needs of victims and survivors. 

Access to funding

Councils found that when seeking to set up a new project or service, one-year or short-term funding granted by Government departments had made it more difficult to gain buy-in from some partners and providers to commit and invest resources for a short period of time

Longer term funding commitments from Government would enable local authorities to justify investment and secure a longer-term commitment from partners.

COVID-19 pandemic

Many of the councils featured in the case studies remarked on the challenges of COVID-19, whether it be responding to the heightened risk to victims and survivors, accessibility to services, or the ability to work with partners.

These case studies capture the resilience and resourcefulness of councils to adapt, whether it be refocusing their strategy or priorities, shifting their ways of working to being online, launching awareness campaigns through social media or focusing on detailed quantitative research to understand the impact of COVID-19 on their services. All local authorities noted that their strong relationships with partners enabled them to respond effectively to the crisis and support victims and survivors.

Some councils have reflected on the importance of regularly reviewing their domestic abuse action plans, to ensure their services remain fit for purpose and meet the needs of victims and survivors. This is important, especially in rapidly changing circumstances and the emergence of a ‘new normal’ as COVID-19 restrictions come to an end.

Case studies

Manchester City Council – Safe and Together

In 2017, prompted by the consultation, Manchester set out to shift the culture and practice of children’s social care to become more domestic abuse informed and enable practitioners to have greater confidence in challenging the perpetrator and holding them to account.

View Manchester's case study

London Borough of Lambeth: Understanding the data to inform the strategic and operational response to COVID-19.

Lambeth were particularly keen to test that the assumptions underpinning their strategic response were correct and to understand what learning could be taken to prepare for subsequent lockdowns and easing of restrictions.

View Lambeth's case study

Hertfordshire County Council – 'We wanted to understand what victims and survivors needed to be safe but also have a good life.’

Hertfordshire County Council’s Strategic Partnerships Team identified that there needed to be a stronger representation of voices from victims and survivors of domestic abuse within their approach to commissioning domestic abuse services.

View Hertfordshire's case study

Central Bedfordshire Council: Making domestic abuse everyone’s business

In 2019, Central Bedfordshire identified that domestic abuse was part of a complex picture of need, with at least 30 per cent of all children’s services assessments carried out having an element of domestic abuse.

View Central Bedfordshire's case study

Chelmsford City Council – supporting the needs of victims and survivors locally

Chelmsford City Council implemented a local support hub for domestic abuse which co-located community safety, public protection, business compliance and housing with greater integration into public health and the local police.

View Chelmsford's case study

Northumberland County Council A reflection on their journey towards improving the use of data at a multi-agency level

In 2018, Northumberland County Council identified significant gaps in their multi-agency approach to tackling Domestic Abuse and Sexual Violence (DAandSV). Recognising that not one agency alone could be the answer to domestic abuse, and acknowledging the need for infrastructure and capacity, the council hired a coordinator who reinvigorated a DAandSV multi-agency Business Group in 2018.

View Northumberland's case study

Warwickshire County Council: Running an ambitious communications campaign to raise awareness on domestic abuse, and tackle under-reporting 

In response to the COVID-19 lockdown restrictions, the Violence Against Women and Girls (VAWG) board in Warwickshire sought to review and understand the emerging needs of victims and survivors to prioritise resources and determine their strategic focus.

View Warwickshire's case study

Brighton and Hove City Council – Creating inclusive and accessible services to support all victims and survivors

Brighton and Hove City Council have a diverse community with varying needs and have long valued engaging with victims and survivors to inform their domestic abuse service provision. In 2019/20, they wanted to ensure that their future local service provision would be truly inclusive of all victims and survivors.

View Brighton and Hove's case study

Norfolk County Council: A network of 2,000 domestic abuse change champions, “eyes and ears of the community”, to identify and support people experiencing domestic abuse as early as possible

Parental domestic abuse was a prominent feature in approximately one third of families who had a social work assessment. Norfolk recognised that early identification was key to reducing the number of safeguarding concerns and children going into care or receiving child protection plans.

View Norfolk's case study

Barking and Dagenham Council: Giving victims and survivors control over where they live

In 2019, Barking and Dagenham set up the ‘Barking and Dagenham Domestic Abuse Commission’ (BDDAC) to examine the attitudes in the local community around domestic abuse, review the council’s service provision in response to domestic abuse and create a blueprint for other local authorities to follow.

View Barking and Dagenham's case study

Pan-Cheshire: Tackling perpetrators of domestic abuse across Cheshire

The Office of the Police and Crime Commissioner (OPCC) and My Cheshire Without Abuse (My CWA) wanted to improve domestic abuse services across Cheshire with an emphasis on challenging perpetrators.

View Cheshire's case study

Homes for Haringey (HFH) – Making our housing operatives the eyes and ears for identifying domestic abuse

Since 2016, HFH have provided the council’s domestic abuse and homelessness services, recognising the interconnectedness of domestic abuse and homelessness. Providing a safe and secure place to live free of the perpetrator is often a vital first step to providing support to victims and survivors escaping domestic abuse.

View Homes for Haringey's case study