Case studies

When a major incident occurs, for example a flood or a terrorist attack, a range of public and private sector organisations in the location affected, must work together in order to protect human life, support the continuity of everyday activity, restore disrupted services and uphold the rule of law.

The research underlined how a nuanced approach is required and led to the production of a channel shift toolkit. The research findings underpin the borough's channel shift implementation strategy.

Partners Christchurch and East Dorset Councils identified licencing as an area of high demand and volume, with the majority of the process being handled offline.

The LGA promotes an open and transparent local government to meet local needs and demands.

The complete list of customer led transformation case studies.

Dudley Metropolitan Borough Council's communications team reviewed existing data across different council departments to grow its subscriber base to over 75,000 residents.

In 2012, Walsall Metropolitan Borough Council, through its Health and Wellbeing Board (HWB), created a short development programme. It was intended to bring a greater focus and coherence to the work being undertaken across the borough to improve health and wellbeing and reduce health inequalities. The programme was designed to:

Cornwall is undoubtedly one of the most beautiful places to live in the UK, but for its local population it is one of the hardest areas to obtain high quality affordable housing.

Summary Cycle Blackpool was set up by Blackpool Council to increase the number of people that use and own bikes. This is a way of increasing levels of physical activity and reducing health inequalities. It has started a number of projects that focus specifically on people exposed to health inequalities or already living with chronic conditions.

Wakefield Connecting Care programme, which incorporates the BCF, is a partnership between the CCG and the council, working closely with NHS providers and the voluntary and community sectors.  A key element of the programme is establishing integrated care hubs – care closer to people’s homes through integrated teams based around GP practices.