Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Enhancing the customer's experience

South Somerset District Council wanted to find different ways of working which would protect resources for the ‘frontline’ while ensuring South Somerset remained a good place to live and work.

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Redesigning customer-facing services for more efficiency

North Somerset looked at how services could be made more efficient while also improving customer satisfaction and safeguarding services.

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Handyperson programme: Helping residents live at home longer

The Handyperson programme helps older, disabled and vulnerable people live independently at home for longer.

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Partnerships for Older People Projects: Preventative care

Partnerships for Older People aims to increase understanding of how to promote older people's independence.

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Encouraging staff to be more empowered

Devon County Council wanted to develop engaging and innovative ways for employees to become immersed in the aims of the organisation.

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Warm homes project

Cambridgeshire County Council: Helping local partners use ‘real' data to address challenges and using a design-led approach to find better solutions.

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Giving customers access to 24hr service

Giving customers access to services 24 hours a day to create new channel shift agenda at Teignbridge District Council.

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Facilitating the next generation of mobile connectivity

Harrow Council has created a procurement framework to help public bodies host the new small cell mobile infrastructure needed for the next generation of digital connectivity.

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Building an advanced digital infrastructure

Tameside has adopted a ‘thin layer model’ approach which sews together digital infrastructure assets across the city, more rapidly deploying fibre than via traditional methods.

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Music education hub - Brighton & Hove City Council

SoundCity is a music education hub led by Brighton & Hove City Council’s Music and Arts Service, which brings together all the city’s leading music organisations.