Case studies

Tasked with communicating to a dispersed and largely ‘on call’ workforce, Hampshire Fire and Rescue Service had to find a way to get their messages across quickly and effectively.

When employees said that a lack of management visibility, accessibility and appraisal inconsistency was hindering effective internal communications and employee engagement, Powys County Council decided to tackle the issue head on, winning a CIPR award for best public sector campaign in the process.

When a new chief executive arrived at West Sussex County Council he brought with him a passion for refocusing the council’s internal communications activities. Communications account manager Helen Card explains how they worked together to achieve his ambitions for the organisation.

How can officers help to position the arts, culture and heritage within their council’s priorities? Polly Hamilton, Assistant Director, Culture, Sport and Tourism, Rotherham Metropolitan Borough Council shares her thoughts.

How can officers help to position the arts, culture and heritage within their council’s public health priorities? Alan Higgins, Director of Public Health, Oldham Council, shares his thoughts.

How can officers help to position the arts, culture and heritage within their city region? Claire McColgan, Director, Culture Liverpool, Liverpool City Council, shares her thoughts.

How can officers help to position the arts, culture and heritage within their council’s priorities? Sue Thiedeman, Head of Culture and Visitor Economy, Barnsley Council, shares her thoughts.

Birmingham City Council has invested in developing good relationships with supported housing providers which have resulted in progressive conversations about meeting needs differently. This forms part of our adult social care markets and commissioning resource.

Bristol’s museums and galleries have a combined collection of more than two million items. When the council began its three-year digitisation programme, 95 per cent of them were not yet fully catalogued or photographed.

Northumberland County Council – supporting community-led housing Innovation topic: Community land trusts supported by the local authority