Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Improving the prospects of young offenders

By working with the youth offending team, Tameside Metropolitan Borough Council's Streetscene Service offers young offenders work experience and mentoring to help them improve their long-term prospects of finding work.

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Just enough care and support model for older people

Wirral council carried out a procurement process and streamlined the number of domiciliary care service providers.

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Chester Council: Community budgets

Cheshire West and Chester Council's community budget work, Altogether Better, aims to reduce service duplication, promote integrated service delivery and improve outcomes for residents.

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Community-based solutions for adult social care

South Tyneside Metropolitan Borough Council has saved £2.9 m by reducing the number of older people being admitted to residential care by 30 per cent.

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Essex County Council Blue Badge programme

Essex County Council trialled three new messages to Blue Badge customers to find the most effective way of encouraging them to apply online rather than by post.

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Handyperson programme: Helping residents live at home longer

The Handyperson programme helps older, disabled and vulnerable people live independently at home for longer.

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Helping people help themselves

Oldham Council's new Early Help service aims to ensure individuals receive support to prevent them needing specialist services.

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London Borough of Hackney: Promoting independence in older people

The London Borough of Hackney has delivered a major transformation programme to promote independence.

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London Borough of Hillingdon: Taking preventative measures to manage demand on adult social care services

London Borough of Hillingdon is using assistive technology and telecare to enable residents to remain in their homes for as long as possible and enjoy a better quality of life.

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Managing demand through improved letter writing

Colchester Borough Council found most calls to its Council Tax and Benefits team did not result in a service request because information sent out confused customers.

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