Case studies

Homerton University Hospital’s movement towards seven-day working to improve patient flow has been a long journey that has taken a few of years and gone through a number of iterations in terms of changes to systems and processes. This example of a local initiative forms part of our managing transfers of care resource.

With Hackney experiencing unprecedented change over the past decade, the council had to make sure that its corporate narrative reflected the realities of its communities.

Hammersmith & Fulham Council, in collaboration with partner organisations, and the Safeguarding Adults Board (SAB) have developed arrangements which demonstrate that safeguarding can go beyond a single focus of protection to a wider and more significant role of helping people to live the lives they want to live.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

Creating a rapid segmentation tool to target communications.

Test Valley Council replaced its existing CRM system with an online Citizen Access tool for council tax, allowing residents to view account details, submit changes of address, apply for or cancel a single person discount, set up a direct debit or sign up for e-billing.

Housing retrofit is a highly important and effective programme of work and Doncaster Metropolitan Borough Council (MBC) has been undertaking insulation work over the last two decades in response to government funding.

Harrogate Borough Council has set up a community health and wellbeing company, Brimhams Active, to run its gyms, leisure centres and community hubs. 

A new integrated adult Community Learning Disability (LD) Team has been uniquely co-located with children’s social care and education services in purpose-designed premises to improve outcomes for residents of all ages with disabilities.

Bringing together partners to support a whole school approach to mental health and the utilisation of a locally developed online resource setting out information on mental health and suicide prevention training and support for schools and families. This case study was done jointly with the National Suicide Prevention Alliance and forms part of our suicide prevention resource.