Case studies

Timesage is a commercial brand for Melton Borough Council. The initial aim was to develop a pilot with a view to providing chargeable services to local people using a monthly subscription payment model. The pilot period was used to extend our lifeline services to support more independent living but we also have plans moving forward for leisure activity packages. This case study forms part of our productivity experts resource.

Buckinghamshire County Council’s Business Intelligence, Insight and Improvement team have worked collaboratively with the council’s SEND service to develop a complex predictive model to forecast demand and cost

The Family Nurse Partnership (FNP) aims to improve the life chances of first-time young parents and their children by breaking the cycle of disadvantage.

Hampshire County Council has adopted a new targeted approach to improving recycling behaviours. Aiming to wake people up from their recycling habits, a combination of digital and offline tactics were delivered across three pilots, including a pledge tool, bin wraps and volunteer outreach. Digital click-through rates reached six per cent, and the majority surveyed reported changing their recycling behaviours as a result of what they had seen. Additionally, contamination fell by four per cent in one pilot.

In 2014 Leicester City Council led on developing a partnership with Leicester University Business School to assess whether getting independent support in quickly in tandem with the police response, made a positive impact for people who had been repeated victims of domestic abuse. The bid was successful and led to a positive project, delivered between 2014-2016. The bid was successful and led to a very positive project, delivered 2014-2016.

Liverpool City Council has run a dropin service for street drinkers over recent summers, providing substance misuse help alongside other support, such as mental health care and housing support.

Surrey County Council has set up a specialist outreach team to work with the most hardto-reach drinkers.

Kent Homechoice aimed to develop three new online, mobile friendly tools for housing applications and advice.

Soft Landings has become one of those buzz words in the Construction Industry but how many people know how to apply it in practice? How does Soft Landings deliver improvements to the performance of buildings once the keys have been handed over?

As part of wider efforts to improve frontline services for customers, Wrexham’s County Borough Council’s customer service and digital teams worked together to tackle the challenge of helping local people remember their bin collection days. Digital projects officer Huw Ap Dewi explains how collaboration and technology helped make a difference for local people.