Case studies

As part of a transformation project, the council set about exploring ways in which it could operate regulatory activity more effectively and efficiently. This case study forms part of the productivity experts resource.

A stand-alone Recovery Hub has been established as part of Sutton’s substance misuse service. It is situated away from the main treatment clinic giving clients a sense of progress and achievement when they get there, while providing them with the on-going support they need to stay alcohol-free.

With the help of Mind, Oxford City Council set about improving rates of sickness absence related to stress and anxiety by better equipping line mangers and staff to understand and talk about mental health issues at work.

With the seven-day working strategy, Hertfordshire aimed to improve the flow from the acute into the community, ensuring discharges are not delayed over the weekend while service users wait for a package of care due to processes outside of the Monday to Friday norm. This example of a local initiative forms part of our managing transfers of care resource.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

During September-December 2018 we conducted a randomised controlled trial (RCT) with 705 Worcestershire County Council (WCC) domiciliary care users to reduce the number of unpaid service invoices and increase the number of people who sign-up to direct debit. We tested two behaviourally optimised conditions against the control across the Invoice, Reminder 1 and Reminder 2 phases. Relative to the control, our test letters significantly increased: direct debit sign ups by 61% (P<.10), people paying their invoice via the WCC website and automated telephone line by 33% (P<.10), and people calling the helpline by 36% (P<.20).

An innovative cultural centre in the heart of Chester with an award-winning design, focused on encouraging the community and visitors to spend time there. This case study forms part of the Value of culture - regeneration section of our online Culture Hub.

Manchester’s biennial festival has attracted major artists and delivered large-scale and innovative events and activities, which have put the city on the national and international cultural map. This case study forms part of the Value of culture - regeneration section of our online Culture Hub.

Like many areas, Solihull has a comprehensive support programme in place for children identified as overweight and obese through NCMP. But with over 18 per cent of local children with overweight or with obesity in reception year, the programme has also prompted the council to start considering what can be done to support children pre-school. This case study forms part of our resource on the National Child Measurement Programme.

Liverpool City Council linked its homecare providers with technology providers. The impact has been much more significant than it originally envisaged, leading to the uptake of technological care solutions across the city, bringing in £1 million euros of additional funding to social care and leading to better outcomes for people using services. This case study forms part of our adult social care markets and commissioning resource.