Case studies

Our aim was to increase customer satisfaction and engagement with Leeds’ digital customer service, reducing telephone, email and face-to-face contact for enquiries where it isn’t needed. This case study forms part of our social media strategy resource.

Leeds City Council Adult Social Care has fully embraced strengths-based approaches in the delivery of its social services responsibilities.

With Leeds embarking on a 12 year building and development programme across the city, it was essential that residents got a chance to have their say. Communications and marketing business partner Danielle Clayton explains how the council bought their plans to life for their 757,000 citizens.

This case study forms part of the publication, 'What good looks like: values-based recruitment in adult social care.'

Leeds City Council and partners are working on a ‘breakthrough project’ on early intervention and reducing health inequalities through linking integrated healthy living services, community development, GP social prescribing, NHS Health Check, and a range of other community activity with clear referral pathways.

At Leeds City Council, the Deputy Leader has taken on the role of 'Councillor Safety Champion' to ensure that councillor safety remains at the top of the agenda.

Leeds City Council has added a new breakthrough priority on cost of living to its ‘Best City Ambition’ (the overall vision for the future of Leeds), recognising that partners need to work together to harness the capacity and capability in the city.

A complex cases team has been set up in Leeds to work with street beggars.

Leeds’ Fleet Replacement programme is designed to identify the lowest emission vehicle available when needing to be replaced. Where possible, this means electric vehicles (EVs) as the default option, however this requires appropriate charging point facilities to support this change. When vehicles are identified as suitable for EV replacement, details of their depot locations are mapped and collated and they’re then replaced, however this was not always straightforward as this case study by Leeds City Council and the Energy Saving Trust explains.

The Healthy Holidays scheme provides activities and food over the Easter, Summer and Christmas holidays to vulnerable children, primarily those eligible for Free School Meals.