Case studies

Southampton City Council is developing its website to fully tap the local population's capacity for online self-service.

Newcastle faces a tough financial future. In order to meet its targets for reducing costs, the council recognised that it had to deliver solutions that would promote greater customer self-service, enable its workforce to operate more effectively, and promote closer collaboration with partners and community groups.

As part of its corporate Enhancing Our Service Offer programme and its approach to assisted digital and supported self-service, Redcar & Cleveland Borough Council has piloted a live web chat capability.

The following case studies demonstrate the benefits and value derived from using geographic information in local public service delivery.

This has been inspiring communities and encouraging people to take responsibility for their environment since 2012. Residents and local businesses are responsible for the care and maintenance of the gardens created, resulting in a 43%  reduction in the number of cleansing requests received for fly-tipping, graffiti, fly-posting and dirty streets. 

Inspired by JFK's meeting with a NASA janitor, Swindon Borough Council set out to create a vision that united all its employees and demonstrated the contribution that everyone could make to the council's success.

Bolton Council has been producing a fortnightly housing update and has been circulating it to a wide audience including councillors, council staff and external partners.

Dacorum Borough Council has piloted a ‘Local Working Group' bringing together 23 staff from different teams to work alongside each other for one week.

The following case studies highlight the approach taken and issues faced by LPAs which have designated a Neighbourhood Area or Neighbourhood Forum. Further case studies are planned following the series of PAS neighbourhood planning workshops.

This collection of case studies highlights how councils are taking action to unlock growth and get housing developments moving