Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Improving outcomes for people in temporary accommodation

Redbridge Council faced an increasing demand for temporary housing. People evicted from the private rented sector were spending longer and longer homeless in B&B accommodation. Find out how the team reduced the number of families living in high-cost B&Bs to zero in just eight months.

Improving our service for children with Special Educational Needs and Disabilities (SEND) and predicting future demand

Buckinghamshire County Council’s Business Intelligence, Insight and Improvement team have worked collaboratively with the council’s SEND service to develop a complex predictive model to forecast demand and cost

View allChildren and young people articles

Improving local skills and knowledge in achieving zero carbon housing (City of York)

Embedding green and low carbon techniques in the local construction curriculum.

Improving hydration for care home residents

Preventing dehydration in care homes for older people is a pressing concern for the social care sector, as it can lead to unnecessary hospital admissions and functional decline for residents.

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Improving Hampshire’s recycling using behavioural insights

Hampshire County Council has adopted a new targeted approach to improving recycling behaviours. Aiming to wake people up from their recycling habits, a combination of digital and offline tactics were delivered across three pilots, including a pledge tool, bin wraps and volunteer outreach. Digital click-through rates reached six per cent, and the majority surveyed reported changing their recycling behaviours as a result of what they had seen. Additionally, contamination fell by four per cent in one pilot.

View all Efficiency and income generation articles

Improving communication skills

Reigate and Banstead Borough Council funded a scheme for people with learning disabilities to develop social interactions and have fun through a community choir. The choir combines singing with Makaton, which uses signals, signing and speech, and also involves members getting involved song writing.

Improving assessment for home adaptions using smartphones

Derbyshire County Council explored the potential for smartphone technology to support rapid assessments for adaptions of client’s homes.

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Improving accessibility for the Deaf community in Surrey

Surrey County Council commits to improving accessibility for their Deaf community and advancing their equality, diversity, and inclusivity (EDI) agenda by providing ongoing British Sign Language (BSL) translated video content by Involve Interpreter.

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Improving Access to the Private Rented Sector - Purbeck District Council

Purbeck participated in the Housing Adviser’s Programme (HAP) in order to source additional private rented accommodation to prevent households becoming homelessness.

Improvements for fostering enquiries and approvals

In the 2017/18 financial year, North East Lincolnshire Council followed the national trend of low fostering recruitment. In this year, our council approved just four foster carers. Using insights gathered with the public we were able to identify barriers and misconceptions that may be stopping individuals from pursuing fostering as a career and then tailor our messages around these findings.

View allChildren and young people articles