Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.
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Implementing live web chat

As part of its corporate Enhancing Our Service Offer programme and its approach to assisted digital and supported self-service, Redcar & Cleveland Borough Council has piloted a live web chat capability.

View all Digitalisation articles

Implementing an external funding strategy

Led by a bid writing expert, this project reviewed Warwick District Council's approach to how it identifies and applies for external funding. This case study forms part of our productivity experts resource.

View all Efficiency and income generation articles

Implementing a new care technology service

Leicestershire County Council developed a new care technology service, working in partnership with Hampshire County Council.

Imagineer: founded on inclusive principles

This case study forms part of the What Good Looks Like report on people with a learning disability and autistic people. This co-produced report was commissioned from the Building the Right Support (BTRS) Advisory Group, as part of the wider action plan developed by the Building the Right Support Delivery Board. It has been supported by Partners in Care and Health.

View allAdult social care articles

Illuminate: Seeing Oldham in a new light

As lockdown ends, Oldham Council’s Heritage, Libraries and Arts Creativity and Culture team put local participation and performance opportunities at the heart of their large-scale outdoor events programme.

View allCulture articles

Identifying early intervention priorities

Haringey introduced a theory of change planning tool to support development of its early years strategy, working with stakeholders to identify change priorities.

View all Demand management articles

Identifying and providing early help to pre-school children and their families

Staffordshire Council is developing effective ways to identify pre-school children sufficiently early and to engage their families with effective support, inspiration and practical help.

View all Design in the public sector articles

Hydropower plant wins awards in Settle

A multi-award winning hydropower plant has been built on the River Ribble.

Huntingdonshire District Council: getting cancer and cardiac rehab patients active with self care

Huntingdonshire District Council has worked with its local academic health science network to encourage cancer and cardiac rehab patients to become active and involved in the self-management of their recovery. Patients are being taught how to use remote monitoring technology, while taking part in exercise classes. This forms part of our resource on self care.

View allPublic health articles

Humberside emergency bed protocol

The councils in the Humberside area have developed an emergency housing protocol to provide accommodation for victims of modern slavery in the period before they enter the National Referral Mechanism (NRM).

View allCommunity safety articles