Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Devon, Plymouth, Torbay: VCSE Assembly

Devon, Plymouth and Torbay is developing a Voluntary, Community and Social Enterprise (VCSE) Assembly to support the sector and the wider strategic system.

Improving accessibility for the Deaf community in Surrey

Surrey County Council commits to improving accessibility for their Deaf community and advancing their equality, diversity, and inclusivity (EDI) agenda by providing ongoing British Sign Language (BSL) translated video content by Involve Interpreter.

London Borough of Barking and Dagenham: Using data and behavioural science to proactively support residents in debt

The London Borough of Barking and Dagenham made proactive calls to residents at summons stage for council tax arrears to see if they could set up a payment plan or needed support in February 2021. This increased the numbers of payment plans set up and residents appreciated the approach. 

Surrey interfaith forum

The Surrey Interfaith Forum (SIF) is an important partnership bringing together faith leaders across the county to harness and build on the work that was carried out with partners during the pandemic, supporting the communities of Surrey.

Positive partnering with Community Foundation for Surrey

Surrey County Council has worked in creative and proactive ways to develop a strong partnership with the Community Foundation for Surrey (CFS) to ensure resources are used in the best way, duplication is avoided, respective strengths are utilised and ultimately benefits for Surrey’s communities are maximised.

Upholding Human Rights: Promoting the vote for adults with learning disabilities

Social workers in Bradford are taking part in the Promote the Vote campaign in the run up to local and mayoral elections on May 6th.

Bournemouth, Christchurch and Poole CP Council Equality Action Commission Group

An example of a council led cross party and joint community stakeholder group aimed at improving the way the council works with and supports Black Asian and Minority Ethnic individuals and communities in its area.

Walsall Council's experience of cumulative Equality Impact Assessment

An example of how a council significantly improved its equality impact assessment processes.

Community action

'Permission to Smile' campaign to boost friendliness

A Birmingham-wide campaign, backed by 154 local organisations and with strong city council support, is encouraging friendliness and rekindling community street-by-street, helping to address social isolation and reduce the call on public services.

'My Neighbourhood’ – delivering innovative locality-based services addressing residents and their social needs

Improving the quality of life of residents within specific neighbourhoods in the Harrogate District.