Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Greater Manchester Combined Authority, Stockport Council and Trafford Council: A city region response to the cost of living

Greater Manchester Combined Authority (GMCA) has been seeking to add value to the work of its 10 member councils by leading a whole system response to the cost of living pressures. This includes data gathering, sharing information, and practical advice for particular groups of residents..

Cost of living

Gorton, Manchester: Improving public service delivery through co-location and integration

The Gorton Hub provides a one-stop-shop for residents to access a range of health and social care services, employment support and more.

Halton, Cheshire: A hospital outpatient hub located in a shopping centre

Halton Health Hub allows local residents to arrange appointments for their ophthalmic, audiology and dietetics needs.

Andover, Hampshire: Health checks at a town centre hub to relieve pressure on NHS services

The Andover Health Hub is a joint venture between Test Valley Borough Council, NHS Hampshire, Isle of Wight Integrated Care Board (ICB) and Andover Primary Care Network (PCN), with integrated care at its heart.

Norfolk County Council’s high-performing Unaccompanied Asylum-Seeking Children team

Norfolk County Council has established a high-performing specialist county team that supports the emotional, cultural, health, social and educational needs of Unaccompanied Asylum-Seeking Children (UASC) who arrive in the county.

Hertfordshire County Council: Partnership action to prevent hospital admissions

Hertfordshire’s strategic approach has been to maintain and strengthen the cross-council, cross-service, multi-partner approach that proved effective during COVID-19, and has been refined and built on for cost of living support.

Cost of living

East Devon District Council: Creating a social resilience dashboard

Poverty prevention and alleviation is a priority for East Devon District Council. The council set up a working panel in 2020 to lead the creation of a poverty strategy and action plan, and then to monitor progress against it. The strategy has five objectives – including to help people on low incomes build financial resilience and reduce indebtedness.

Cost of living

Bristol City Council: Working with communities to provide welcoming spaces

As part of its approach to cost of living, Bristol City Council has created a network of more than 80 warm and accessible community-led spaces in established places of connection such as community centres, children’s centres and faith spaces, providing extra activities and capacity during the winter.

Cost of living

Leeds City Council: Cross-sector working and a review of local welfare support

Leeds City Council has added a new breakthrough priority on cost of living to its ‘Best City Ambition’ (the overall vision for the future of Leeds), recognising that partners need to work together to harness the capacity and capability in the city.

Cost of living

Stockton-on-Tees Borough Council: Warm space activities for children and families

‘A Fairer Stockton-on-Tees’ (FSOT) is the borough council’s long-term strategic framework for tackling inequalities. The immediate focus is on ensuring that the council and its delivery partners can help local residents navigate the cost of living.

Cost of living