Chatbots for channel shift: WasteBot

Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.

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You can hear more from key people involved in the project via the videos below:

Jenny Nelson, Digital Newcastle Programme Manager, Newcastle City Council


Councillor Joyce McCarty, Deputy Leader of the Council, Newcastle City Council


Paul Cooper, Senior Neighbourhood Manager, Newcastle City Council


Katherine Preston, Business Analyst, Stephen Hext, ICT Enterprise Architect and Colin Anderson, Senior ICT Solutions Analyst, Newcastle City Council