Parish Portal takes highways ‘super customers’ online

Developing an online portal to report and track public realm issues. There is functionality for Parish Councillors and Clerks to see a map showing the reports and status of a range of public realm issues, e.g. street lighting, potholes, flooding, pavement and highway defects. This forms part of our Digital Channel Shift Programme.

Transformation

Download the case study: Parish Portal takes highways ‘super customers’ online

You can hear more from key people involved in the project via the videos below:

Anne-Louise Arkle, Senior Project Manager, North Yorkshire County Council

 

Deborah Flowers, Highways Lead, North Yorkshire County Council

 

Robert Ling, Assistant Director Technology & Change, North Yorkshire County Council

 

Emma Jane Lickiss, Project Manager, North Yorkshire County Council

 

Sarah Foley, Head of Contact Centre, North Yorkshire County Council

 

Nigel Fowler, Contact Centre Support Advisor, North Yorkshire County Council