Developing an online portal to report and track public realm issues. There is functionality for Parish Councillors and Clerks to see a map showing the reports and status of a range of public realm issues, e.g. street lighting, potholes, flooding, pavement and highway defects. This forms part of our Digital Channel Shift Programme.
Download the case study: Parish Portal takes highways ‘super customers’ online
Videos
Anne-Louise Arkle, Senior Project Manager, North Yorkshire County Council
Deborah Flowers, Highways Lead, North Yorkshire County Council
Robert Ling, Assistant Director Technology & Change, North Yorkshire County Council
Emma Jane Lickiss, Project Manager, North Yorkshire County Council
Sarah Foley, Head of Contact Centre, North Yorkshire County Council
Nigel Fowler, Contact Centre Support Advisor, North Yorkshire County Council