Online forms and automation in council tax

Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.

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Alison Whittaker, Head of Customer Services, Revenues and Benefits, Torbay Council

Jon Bell, Operations Manager — Council Tax, Benefits and Customer Services, Torbay Council

Bob Clarke, Executive Head of Customer Services and IT, Torbay Council

Nick Jones, Project Leader IT, Torbay Council

Nikki Massie, Web and Systems Manager, Torbay Council