Online forms and automation in council tax

Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.

Transformation

Download the case study: Online forms and automation in council tax

You can hear more from key people involved in the project via the videos below.

Alison Whittaker, Head of Customer Services, Revenues and Benefits, Torbay Council

 

Jon Bell, Operations Manager — Council Tax, Benefits and Customer Services, Torbay Council

 

Bob Clarke, Executive Head of Customer Services and IT, Torbay Council

 

Nick Jones, Project Leader IT, Torbay Council

 

Nikki Massie, Web and Systems Manager, Torbay Council