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Self-service delivers channel shift in revenues

These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.

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Angela Andrews, Chief Executive, City of Lincoln Council

 

Councillor Ric Metcalfe, Leader of the Council, City of Lincoln Council

 

Fraser Trickett, Senior Business Analyst, City of Lincoln Council

 

David Gott, Business Analyst, City of Lincoln Council

 

Bob Wagstaff, Council Tax Team Leader, City of Lincoln Council