GOV.UK Notify for council tax reminders

Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account where customers can manage their bills. This forms part of our Digital Channel Shift Programme.

Transformation

Download the case study: GOV.UK Notify for council tax reminders

You can hear more from key people involved in the project via the videos below:

 

Ray Lee, Strategic Director, Elmbridge Borough Council

 

Dawn Crewe, Head of Customer Service, Elmbridge Borough Council

 

 

Emma Cleal, ICT Applications Business Manager, Elmbridge Borough Council

 

Rhian Rowland-Sims, Project Analyst, Elmbridge Borough Council

 

Chris Brown, ICT Applications Technician, Elmbridge Borough Council