GOV.UK Notify for council tax reminders

Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account where customers can manage their bills. This forms part of our Digital Channel Shift Programme.

View all Transformation articles

Download the case study: GOV.UK Notify for council tax reminders


You can hear more from key people involved in the project via the videos below:


Ray Lee, Strategic Director, Elmbridge Borough Council


Dawn Crewe, Head of Customer Service, Elmbridge Borough Council



Emma Cleal, ICT Applications Business Manager, Elmbridge Borough Council


Rhian Rowland-Sims, Project Analyst, Elmbridge Borough Council


Chris Brown, ICT Applications Technician, Elmbridge Borough Council