Digital transformation in waste services

Redesigning the online environmental services offer for customers who want to report environmental issues or request services such as bulk waste collection. This will involve redesigning web pages, integrating with Fix My Street and introducing Bartec (in-cab technology) into refuse vehicles. This forms part of our Digital Channel Shift Programme.

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Download the case study: Digital transformation in waste services

You can hear more from key people involved in the project via the videos below:

Helen Johnston, Customer Service Delivery Manager, Sunderland City Council


Councillor Paul Stewart, Cabinet Secretary with responsibility for Customer Service and ICT and Councillor Amy Wilson, Cabinet Member for Environment and Transport, Sunderland City Council


Carol Thirlwell, Customer Service Development Officer, Sunderland City Council


Gary Williamson, Customer Service Lead Manager, Sunderland City Council