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Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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East Suffolk simplifies access to revenues and benefits

Improving their self-service portal by joining up separate services and achieve “single sign-on approach”. The aim of the project was to include access to Revs and Bens information through the single sign-on.

View allWelfare reform articles

London Borough of Ealing: Council Tax Single Person Discount

The London Borough of Ealing commenced work to further enhance the proven functionality of ‘SNAP’ software to deliver the agreed savings for Ealing and the joint partners.

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London Borough of Newham: HMO Landlord Council Tax Counter Fraud Project

A fresh approach was required to tackle council tax arrears in the house in multiple occupation sector. The introduction of council wide licensing, with its additional powers and intelligence, presented an opportunity to increase council tax collection.

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Self-service delivers channel shift in revenues

These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.

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Predicting early interventions: North Somerset Council

In response to the national Troubled Families Programme, North Somerset Council’s Predicting Early Interventions project aimed to create new digital tools that would analyse family-specific data in the local area.

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View all Efficiency and income generation articles

Improving the revenue and benefits service at Tewkesbury Borough Council

Tewkesbury Borough Council used behavioural insights to improve the provision of its revenue and benefits service.

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View all Efficiency and income generation articles