Case studies

Luton introduced an e-bundling system which will deliver significant savings for both the council and the court services in the production, delivery and handling of documents.

The council developed a network of Digital Champions to help those residents who didn't have the necessary skills or the confidence to go online, to get the support and practical assistance to do so.

In response to the current climate of decreasing funding and increasing customer demand, Solihull Council identified that a number of front-line service areas would benefit from the introduction of next-generation, integrated online self-service e-payments, e-forms and digital booking systems.

West Suffolk Council and its partners were keen to better understand each services pressures, targets and objectives for its older residents.

Braintree District Council focused on how to make essential home adaptations for disabled residents that would improve services to customers and reduce costs.

South Norfolk District Council was part of the East of England Design in the Public Sector programme focusing on redesigning preventative services for childhood obesity.

South Somerset District Council wanted to find different ways of working which would protect resources for the ‘frontline’ while ensuring South Somerset remained a good place to live and work.

North Somerset looked at how services could be made more efficient while also improving customer satisfaction and safeguarding services.

The Handyperson programme helps older, disabled and vulnerable people live independently at home for longer.

Partnerships for Older People aims to increase understanding of how to promote older people's independence.