Case studies

Partners Christchurch and East Dorset Councils identified licencing as an area of high demand and volume, with the majority of the process being handled offline.

Test Valley Council replaced its existing CRM system with an online Citizen Access tool for council tax, allowing residents to view account details, submit changes of address, apply for or cancel a single person discount, set up a direct debit or sign up for e-billing.

The LGA promotes an open and transparent local government to meet local needs and demands.

The complete list of customer led transformation case studies.

Dudley Metropolitan Borough Council's communications team reviewed existing data across different council departments to grow its subscriber base to over 75,000 residents.

In 2012, Walsall Metropolitan Borough Council, through its Health and Wellbeing Board (HWB), created a short development programme. It was intended to bring a greater focus and coherence to the work being undertaken across the borough to improve health and wellbeing and reduce health inequalities. The programme was designed to:

Cornwall is undoubtedly one of the most beautiful places to live in the UK, but for its local population it is one of the hardest areas to obtain high quality affordable housing.

Summary Cycle Blackpool was set up by Blackpool Council to increase the number of people that use and own bikes. This is a way of increasing levels of physical activity and reducing health inequalities. It has started a number of projects that focus specifically on people exposed to health inequalities or already living with chronic conditions.

The public health team has contributed to a five year integration strategy bringing together a wide range of adult health and care services. An important public health role is to identify high-risk population groups whose needs impact significantly on both health and social care services, thereby revealing a mutual interest for both NHS and county council to develop integrated improvement and prevention services.

Wakefield Connecting Care programme, which incorporates the BCF, is a partnership between the CCG and the council, working closely with NHS providers and the voluntary and community sectors.  A key element of the programme is establishing integrated care hubs – care closer to people’s homes through integrated teams based around GP practices.