Case studies

Redesigning the online environmental services offer for customers who want to report environmental issues or request services such as bulk waste collection. This will involve redesigning web pages, integrating with Fix My Street and introducing Bartec (in-cab technology) into refuse vehicles. This forms part of our Digital Channel Shift Programme.

As part of the Family Hubs and Start for Life programme, local authorities are shaping enhanced services delivered through transformed hubs to ensure all families can access the support they need and improve health and education outcomes.

As part of the Family Hubs and Start for Life programme, local authorities are shaping enhanced services delivered through transformed hubs to ensure all families can access the support they need and improve health and education outcomes.

As part of the Family Hubs and Start for Life programme, local authorities are shaping enhanced services delivered through transformed hubs to ensure all families can access the support they need and improve health and education outcomes.

Staffordshire has taken a partnership approach with the eight district councils to identify gaps in government support and local needs and priorities.

The aims of the SCDIA Digital Discharge to Assess project were to develop a cloud-based case management system that did not depend on a single IT partner or supplier; allow users (with appropriate permissions) to capture, update, track, and report on data about a person’s journey through the Discharge to Assess process; create a ‘single version of the truth’, with a raft of associated patient benefits and service efficiencies.

The Local Government Association’s Digital Connectivity Programme awarded funding to South Hams District Council and West Devon Borough Council to create a new post for a ‘Community Digital Connectivity Manager’ to work with communities to assist with digital connectivity issues.

The digital bootcamp supported over 20 organisations to build on their digital marketing and business skills, which in turn helped them to connect to their members and communities, develop their digital business and access guidance and funding.

Devon, Plymouth and Torbay is developing a Voluntary, Community and Social Enterprise (VCSE) Assembly to support the sector and the wider strategic system.

Devon County Council recognised the need to develop and expand its wellbeing offer in response to the pandemic. They wanted to establish a sustainable model for staff wellbeing, that would support staff to be happy and effective in their role, whilst also supporting our overall recruitment and retention of the workforce.