Case studies

Neighbouring councils Lancaster City, Preston City and Fylde Borough are committed to creating truly digital local public services, fit for the 21st century, that put citizens first, give them easy access to the services they use most and join up public services on their behalf.

Gloucester City Council developed and implemented a ‘My Council / Report it' App which allows its customers to utilise mobile technology to identify a range of issues (such as flytipping, dog fouling, graffiti, pot holes etc) and to send real-time information, identifying the nature of an issue, its location and status directly to the council.

Luton introduced an e-bundling system which will deliver significant savings for both the council and the court services in the production, delivery and handling of documents.

The council developed a network of Digital Champions to help those residents who didn't have the necessary skills or the confidence to go online, to get the support and practical assistance to do so.

In response to the current climate of decreasing funding and increasing customer demand, Solihull Council identified that a number of front-line service areas would benefit from the introduction of next-generation, integrated online self-service e-payments, e-forms and digital booking systems.

Harrow Council has created a procurement framework to help public bodies host the new small cell mobile infrastructure needed for the next generation of digital connectivity.

Tameside has adopted a ‘thin layer model’ approach which sews together digital infrastructure assets across the city, more rapidly deploying fibre than via traditional methods.

Staffordshire has worked in partnership with district councils across the county to develop a MyStaffsApp smartphone app, offering access to a range of services.

Wyre Council is engaged in a long-term initiative to encourage residents to use electronic means to contact the council and to self-serve.

Wirral Council has had to make cuts of £151 million between 2010 and 2015. By 2020 the council will have to reduce its spending by a further £132 million to deliver a balanced budget.