Case studies

The Handyperson programme helps older, disabled and vulnerable people live independently at home for longer.

Partnerships for Older People aims to increase understanding of how to promote older people's independence.

Colchester Borough Council found most calls to its Council Tax and Benefits team did not result in a service request because information sent out confused customers.

Wigan Metropolitan Borough Council increased early payments for council tax received by 10 per cent when it redesigned its reminder notices.

Wirral council carried out a procurement process and streamlined the number of domiciliary care service providers.

Essex County Council trialled three new messages to Blue Badge customers to find the most effective way of encouraging them to apply online rather than by post.

By working with the youth offending team, Tameside Metropolitan Borough Council's Streetscene Service offers young offenders work experience and mentoring to help them improve their long-term prospects of finding work.

Chorley Council used its Circle of Customer Need methodology to better understand the needs of older people experiencing fuel poverty.

Oldham Council's new Early Help service aims to ensure individuals receive support to prevent them needing specialist services.

Shropshire Council's ‘People2People' service offers community based solutions to meet customers' needs.