Case studies

Lancashire County Council used customer profiling tools to see who would benefit from low-level interventions.

Calderdale Council's ‘Gateway to Care' has reduced the number of people needing full social care assessments, making significant savings.

Cheshire West and Chester Council's community budget work, Altogether Better, aims to reduce service duplication, promote integrated service delivery and improve outcomes for residents.

The London Borough of Hackney has delivered a major transformation programme to promote independence.

South Tyneside Metropolitan Borough Council has saved £2.9 m by reducing the number of older people being admitted to residential care by 30 per cent.

London Borough of Hillingdon is using assistive technology and telecare to enable residents to remain in their homes for as long as possible and enjoy a better quality of life.

Essex County Council trialled three new messages to Blue Badge customers to find the most effective way of encouraging them to apply online rather than by post.

Wigan Metropolitan Borough Council increased early payments for council tax received by 10 per cent when it redesigned its reminder notices.

Wirral council carried out a procurement process and streamlined the number of domiciliary care service providers.

Colchester Borough Council found most calls to its Council Tax and Benefits team did not result in a service request because information sent out confused customers.