Case studies

Developing an online portal to report and track public realm issues. There is functionality for Parish Councillors and Clerks to see a map showing the reports and status of a range of public realm issues, e.g. street lighting, potholes, flooding, pavement and highway defects. This forms part of our Digital Channel Shift Programme.

Upgrading a range of online forms for key council services. This process will include redesigning customer journeys, creating mobile-responsive forms and investigating required integrations.

Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel Shift Programme.

Work Local is the Local Government Association (LGA)’s positive vision for an integrated and devolved employment and skills service – bringing together information, advice and guidance alongside the delivery of employment, skills, apprenticeships and wider support for individuals and employers. This case study highlights how Portsmouth City Council and Southampton City Council worked together to implement a similar approach.

A specialist nursing service for rough sleepers works closely with Bolton Council and local voluntary sector services. It provides support on the streets as well as into hostels and from its town centre base.

Social enterprise Bevan Healthcare provides outreach heath support to rough sleepers from a mobile unit. Together, with its primary care centre and work with hospitals, it is providing vital help to vulnerable people.

The council and its partners in the borough have designed a range of dedicated health services to homeless people, covering everything from GP care and psychological support to dietary advice.

A new centre has been established in Leicester to help those on the streets struggling with substance misuse. Around 150 people are using the facilities each month with many being encouraged into treatment as part of a multi-agency approach.

Support is provided to homeless people while they are in hospital. It ensures when they are ready to be discharged they will not return to the streets. Over the past two years no-one has been released without accommodation to go into.

A dedicated GP surgery for vulnerable groups, including homeless people, has been set up in Grimsby. The practice provides everything from general health care to food parcels and advice on housing and benefits.