Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Transforming the customer experience in SEND

Developing an optional checklist and online application for people applying for an Education Health and Care Needs Assessment. This will include improving web content and producing a video to sits alongside these forms

View all Digitalisation articles

Transitions in Hammersmith and Fulham: The “Preparing for Adulthood” Team

The development of a transitions service offered by Hammersmith & Fulham Council demonstrates the good practice set out in several key domains of this outcomes and improvement framework.

View allAdult social care articles

Travel with Confidence

The Travel with Confidence programme consists of training, funding and an assurance mark which signifies that a taxi or private hire driver has gained a safety accreditation aimed to keep customers and workers safe from coronavirus.

View allPublic health articles

Tree Canopy Cover Survey and Planting Strategy

Babergh and Mid Suffolk used the National Tree Map to establish tree canopy cover across both predominantly rural districts, allowing them to understand tree cover to ward level and spatially, along with the value of benefits trees provide us with.

Tri-borough: Enhancing and implementing an adult social care app

The Tri-borough has been investigating the benefits of using mobile technology in adult social care, including the potential to achieve cost savings and encourage more self-sufficiency among residents.

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True value of Park and Ride in Chester

This case study explores park and ride and its contribution to decarbonising transport in Chester.

Tullie House Museum – future sustainability

Carlisle City Council recruited a productivity expert with experience in the museum, heritage and cultural sector, to advise on the financial resilience of the Tullie House Museum; reduce its dependence on direct grant funding from Carlisle City Council; and identify a sustainable future funding level which reflected the operating demands of the museum and the council’s ongoing budget pressures. (This case study forms part of our productivity experts resource.)

View all Efficiency and income generation articles

Two Bag Challenge: Using behavioural insights to reduce waste in Havering

The Two Bag Challenge asked households in two of Havering’s highest waste-producing areas to reduce their general waste to no more than two sacks per week.

Tyne and Wear Archives and Museums: Picturing sounds

‘Picturing Sounds’ was part the British Library’s UK wide project ‘Unlocking our Sound Heritage’ that aimed to help save the nation’s sounds and open them up to everyone.

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Tyne and Wear: Radio Chopwell

Radio Chopwell was an innovative partnership project to empower the community of Chopwell, Gateshead to collect and share digital sound that interpreted theirs lives and community and create a regular online radio broadcast and in-person social events to showcases the lives and work of Chopwell residents.

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