Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.
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Your search returned 5 results

Using behavioural insights to convert taxpayers to direct debit – Medway Council

Medway Council worked with the Behavioural Insights Team to increase the number of council tax payers signed up to direct debit.

Efficiency and income generation

Using behavioural insights to collect council tax collection – Medway Council

Medway Council increased council tax collection rates by using behaviourally-informed reminder letters.

Efficiency and income generation

Using behavioural insights to redesign and rethink council tax registration – Dacorum Borough Council

Dacorum Borough Council moved its Council Tax registration process from paper-based to online, and in the process used behavioural insights to redesign the layout and wording of the applications.

Efficiency and income generation

Evidence for contribution of CTS to economy

This is a list of validated national and international evidence that may support your outcomes triangle and logic model for the economy.

Performance indicators: measuring the contribution of culture and sport to local economy

The following examples suggest ideas to help you create a culture and sport outcomes framework for an economic theme.