Case studies

In Cumbria, Allerdale Borough Council used a QR code to enable customers to report fly tipping and dog fouling.

Test Valley Council replaced its existing CRM system with an online Citizen Access tool for council tax, allowing residents to view account details, submit changes of address, apply for or cancel a single person discount, set up a direct debit or sign up for e-billing.

Breckland Council in Norfolk and South Holland District Council in Lincolnshire have a shared management model and have jointly launched a comprehensive transformation programme that includes an important work stream on digitalisation.

When a major incident occurs, for example a flood or a terrorist attack, a range of public and private sector organisations in the location affected, must work together in order to protect human life, support the continuity of everyday activity, restore disrupted services and uphold the rule of law.

The research underlined how a nuanced approach is required and led to the production of a channel shift toolkit. The research findings underpin the borough's channel shift implementation strategy.

Partners Christchurch and East Dorset Councils identified licencing as an area of high demand and volume, with the majority of the process being handled offline.

The LGA promotes an open and transparent local government to meet local needs and demands.

The complete list of customer led transformation case studies.

Dudley Metropolitan Borough Council's communications team reviewed existing data across different council departments to grow its subscriber base to over 75,000 residents.

In 2012, Walsall Metropolitan Borough Council, through its Health and Wellbeing Board (HWB), created a short development programme. It was intended to bring a greater focus and coherence to the work being undertaken across the borough to improve health and wellbeing and reduce health inequalities. The programme was designed to: