Case studies

The complete list of customer led transformation case studies.

Service area: Procurement, capital and assets Savings: In excess of £20 million Partnership name: Improvement and Efficiency West Midlands (IEWM) Local authorities involved: West Midlands authorities

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The examples demonstrate how councils have been able to reduce 16 to 18-year-old disengagement to an all-time low and increasingly support older young people towards work. Evidence demonstrates the value of creating personal advisers for individuals, planning provision across places, and brokering leadership and support into work.

With Leeds embarking on a 12 year building and development programme across the city, it was essential that residents got a chance to have their say. Communications and marketing business partner Danielle Clayton explains how the council bought their plans to life for their 757,000 citizens.

A genuinely ground-breaking plan that brings together over 100 city plans and strategies into a single integrated plan with aspirations to grow our population to 300,000 and build 22,700 new homes by 2031. This coordinated approach will allow the city to have a single voice on its strategic priorities and deliver improved services and outcomes for citizens.

Cheltenham, Cotswold, Forest of Dean and West Oxfordshire councils' 2020 Vision Programme is about making sustainable revenue savings, maintaining good quality services to the public, and developing a culture of creativity. Together, the projected cumulative savings over 10 years are forecast to be £39 million with annual savings of £5.7 million per year from 2020.

 All children have health needs, and local authorities now have a major role in meeting these.