Case studies

Care technology when considered as part of a holistic support offer means it can be used effectively to support people’s independence and positively impact on their lives.

A project to drive online take-up of e-forms through MyAccount in two service areas; council tax and waste management. This project focussing on customer engagement, marketing and behaviour change to use existing systems.

A project to put in place a new online service for revenues and benefits customers. Functions will include allowing customers to apply for single person council tax discount, housing benefits and notifying the council of a change in circumstances

A project to introduce, promote and expand an online portal for businesses, residents and landlords to view at a variety of revenues and benefits information.

Introducing a communication and tracking system into the council's refuse vehicle fleet for both residential and business collections. Combined with new, enhanced online forms this will optimise collection rounds and provide near real-time information exchange.

Developing an optional checklist and online application for people applying for an Education Health and Care Needs Assessment. This will include improving web content and producing a video to sits alongside these forms

Worcestershire County Council’s project focused on providing a digital solution to support their ‘Family Front Door’ initiative.

Kent Homechoice aimed to develop three new online, mobile friendly tools for housing applications and advice.

Hampshire County Council has made assistive technology a mainstream part of its adult social care work. The approach has helped it achieve substantial savings with 100 new referrals being made each week into the service.

Local authorities and clinical commissioning groups (CCGs) across London have set up an online platform to provide help and support to people with mental health problems.