Case studies

Partnerships for Older People aims to increase understanding of how to promote older people's independence.

The Handyperson programme helps older, disabled and vulnerable people live independently at home for longer.

Colchester Borough Council found most calls to its Council Tax and Benefits team did not result in a service request because information sent out confused customers.

Wigan Metropolitan Borough Council increased early payments for council tax received by 10 per cent when it redesigned its reminder notices.

Wirral council carried out a procurement process and streamlined the number of domiciliary care service providers.

Essex County Council trialled three new messages to Blue Badge customers to find the most effective way of encouraging them to apply online rather than by post.

Cambridgeshire County Council has changed the culture of its service delivery to co-create services.

Cheshire East Council and its partners worked with local people to develop and deliver a social media resource and peer support network called DemenShare.com.

Luton Borough Council has increased its reablement services, reducing the need for ongoing formal adult social care services and saving £14.5 million over three years.

Suffolk County Council is changing attitudes, cultures and behaviours to social care through its ‘Supporting Lives Connecting Communities' programme.