Case studies

Chorley Council used its Circle of Customer Need methodology to better understand the needs of older people experiencing fuel poverty.

London Borough of Hillingdon is using assistive technology and telecare to enable residents to remain in their homes longer.

Cambridgeshire County Council has changed the culture of its service delivery to co-create services.

Suffolk County Council is changing attitudes, cultures and behaviours to social care through its ‘Supporting Lives Connecting Communities' programme.

Cheshire East Council and its partners worked with local people to develop and deliver a social media resource and peer support network called DemenShare.com.

Calderdale Council's ‘Gateway to Care' has reduced the number of people needing full social care assessments, making significant savings.

Luton Borough Council has increased its reablement services, reducing the need for ongoing formal adult social care services and saving £14.5 million over three years.

Wigan Metropolitan Borough Council increased early payments for council tax received by 10 per cent when it redesigned its reminder notices.

The London Borough of Hackney has delivered a major transformation programme to promote independence.

Lancashire County Council used customer profiling tools to see who would benefit from low-level interventions.