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12 local government digitalisation outcomes

The LGA, Socitm and Solace have reviewed the current landscape of digital support to distil the key components of digitalisation needed to have an impactful outcome for residents, businesses, and communities as follows.

Decorative banner

The following 12 strategic outcomes will be crucial in delivering digitalisation agendas that meets the needs of local communities.


WiFi router


The council supports residents, businesses and its staff to access the internet and council services wherever they are in the community. 


Magnifying glass over a bar chart


The council’s data practices use a set of standards focused on improving services and informing policy.


Scales of justice

Democracy and participation

The council makes maximum use of digital technology to support councillor attendance, improve transparency, optimise democratic decision-making, and increase community engagement and collaboration.


Three arrows pointing to the centre of a gear

Economic productivity and Growth

The council supports the use of digital technology by local businesses, partners and third sector organisations.


Heart in the middle of atom rings

Ethics and sustainability

The council uses digital technology in pursuit of the common good and does no harm; it protects human agency, fairness, transparency, and the environment.


Four hands joined together forming a square


The council promotes the benefits of the internet, digital technology and digital services in ways that are available and accessible to everyone.


Three people


The leadership of the council drives the use of digital technology to achieve strategic and operational goals, and facilitates organisational transformation.


square and four arrows pointing outwards from each corner

Organisational capability

The council puts digital technology at the heart of the way it works and trains its workforce, and has talent pipelines to benefit retention and relieve pressure on recruitment.




The council works with public, private and third sector partners to ensure an integrated, cohesive and resident-focused approach to public sector digital transformation and service provision.


Padlock in the middle of a shield

Security and resilience

The council’s networks, infrastructure, data and services are as secure as possible, and the council is resilient to cyber attacks.


Four cubes


The council’s services are designed around the needs of residents and users, and are guided by government design principles and standards.


Circle hovering over an open hand


The council allocates its resources effectively by harnessing the opportunities of digital technology.


Find out more about the background to the 12 digitisation outcomes in the St George’s House report. An infographic is also available.