12 local government digitalisation outcomes

The LGA, Socitm and Solace have reviewed the current landscape of digital support to distil the key components of digitalisation needed to have an impactful outcome for residents, businesses, and communities as follows.

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The following 12 strategic outcomes will be crucial in delivering digitalisation agendas that meets the needs of local communities.

 

WiFi router

Connectivity

Residents, council officers and organisations can access both the internet and council services uninterrupted – wherever they are in the community. 

 


Magnifying glass over a bar chart

Data

Data practices are focussed on improving services, facilitating innovation and informing policy making. The council: uses recognised data standards, meets data security requirements, protect residents’ rights, and ethically manages data. All as it works toward more efficient and effective data collection, access, use and reuse, sharing and linking, and maintenance.


Scales of justice

Democracy and participation

The council makes maximum use of digital technology to improve councillor attendance; increase community engagement and collaboration; improve transparency and optimise democratic decision making.


Heart in the middle of atom rings

Ethics and sustainability

The council uses digital technology in pursuit of the common good and does no harm; it preserves human agency, is fair, transparent, and environmentally friendly.


Four hands joined together forming a square

Inclusion

The benefits of the internet, digital technologies and digital services are available and accessible to everyone.

 


Three people

Leadership

The council’s leaders drive the use of digital technology to achieve both strategic and operational goals, and to create conditions which facilitate organisational transformation while being mindful of the opportunities and risks that it brings. They lead an organisational culture that is open, digitally aware, and resident focused.


Three arrows pointing to the centre of a gear

Economic Productivity and Growth

The council supports the use of digital technology by local businesses, partners and third sector organisations. It ensures they can access the internet and the capability to benefit from the engagement it enables.


square and four arrows pointing outwards from each corner

Organisational capability

The council puts digital technologies at the heart of the way it works and trains its workforce in how to use them. It has a culture that values, incentivises, and expects digital ways of working from every member of its workforce. It actively develops its workforce’s expertise within the DDaT and cyber professions and has talent pipelines to benefit retention and relieve pressure on recruitment.


Handshake

Partnership

The council works with public, private and third sector partners to ensure an integrated, cohesive, and resident-focused approach to public sector digital transformation and digital service provision.


Padlock in the middle of a shield

Security and resilience

Cyber security risk is minimised, and the council is resilient to cyber-attack. The council’s networks, infrastructure and services are as secure as possible from the moment of first implementation to decommission. The information and data on them, and located elsewhere, is appropriately confidential, available and of sufficient integrity. The public can use the council’s digital services with confidence and trust.


Four cubes

Services

The council’s services are designed around the needs of residents and users, and prioritise them over professional, organisational and technological silos. Services are guided by the government’s ten design principles, the Service Standard, the Technology Code of Practice and the Digital, Data and  Technology Playbook.


Circle hovering over an open hand

Value

The council targets its resources effectively. It harnesses the opportunity of digital, data and technology solutions to ensure they provide efficiencies and savings for local people and public sector budgets.


Find out more about the background to the 12 digitisation outcomes in the St George’s House report. An infographic is also available.