Case studies

London Borough of Hillingdon is using assistive technology and telecare to enable residents to remain in their homes longer.

Leeds City Council improved its customer online experience allowing more users to self serve and cutting call centre costs.

London Borough of Croydon's Family Space website provides a one-stop resource for information about children's services

London Borough of Hillingdon is using assistive technology and telecare to enable residents to remain in their homes for as long as possible and enjoy a better quality of life.

Haringey introduced a theory of change planning tool to support development of its early years strategy, working with stakeholders to identify change priorities.

Luton Borough Council has increased its reablement services, reducing the need for ongoing formal adult social care services and saving £14.5 million over three years.

Coventry City Council has managed demand more effectively and provided a better service for less money by applying behavioural models.

In 2013 Plymouth City Council decided to embrace their strong nautical heritage and update their place brand to help build pride among residents and put the city of the map.

Spelthorne Borough Council identified the need to deliver a mobile app to meet customer expectations, improve channel shift and service delivery.

Calderdale Council's ‘Gateway to Care' has reduced the number of people needing full social care assessments, making significant savings.